A quick guide from Black Luxury Service
If you’ve booked private airport transportation with Black Luxury Service, here’s exactly what to expect once you land at Tulum International Airport (TQO), officially known as Felipe Carrillo Puerto International Airport. This guide walks you through what happens after your flight, where to go inside the airport, and how to spot your driver. We’ve also linked our quick YouTube walkthrough so you can see it in action.
Airport Details:
- Official Name: Felipe Carrillo Puerto International Airport
- IATA Code: TQO
- Address: Carretera Tulum – Felipe Carrillo Puerto, Tulum, Quintana Roo, Mexico
- Official Site: aitulum.com/en
What to Do After You Land
Go through Immigration and Customs
Once you get off the plane, follow the signs to immigration. After getting your passport stamped, head to baggage claim to collect your luggage, then proceed through customs.
Meet Your Black Luxury Service Driver
For international arrivals, after exiting customs, you will find your Black Luxury Service driver located in between Domino’s and Starbucks. Your driver will be wearing a black or green t-shirt with the STP Caribe logo. These are the only official uniforms for Black Luxury Service representatives at Tulum International Airport.
Black Luxury Service drivers are more than just transportation—they’re trained professionals. Each chauffeur is SCT-certified, bilingual, and committed to providing a personalized, high-quality experience from the moment you meet. Whether you’d like help with luggage, a quiet ride, or a local recommendation, your driver is there to assist.
In Case You Need Assistance
Be sure to keep your phone on after landing, as your driver may try to contact you directly. If you have any difficulty locating your driver or need support on arrival, our team is just a call or message away and ready to help.
Tulum Airport Amenities & Services
- Children’s Playground: To keep young travelers entertained, Tulum Airport offers a dedicated children’s playground area.
- Pharmacy: A pharmacy is available within the airport for any health or medical needs.
- Souvenir Shop & Other Stores: Passengers can find a variety of shops selling souvenirs, local crafts, and travel essentials. This allows for last-minute gift purchases or any forgotten necessities. Other stores may include luxury brands, clothing, and accessories.
- WiFi: Complimentary high-speed WiFi is available throughout the airport, enabling passengers to stay connected, work, or stream entertainment.
- Food & Beverage: A selection of dining options is available, ranging from cafes and snack bars to restaurants offering local and international cuisine. Black Luxury Service clients can expect high-quality food and beverage options.
- Mobility Services: The airport provides comprehensive mobility services, including wheelchair assistance and accessible facilities, ensuring a comfortable experience for all passengers.
