Terminos y Condiciones - Black Luxury Service

Terms & Conditions

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SPECIAL PROMOTION MIDYEAR10

Available for travels booked from the 15th of May to the 30th of June.

This code will be available from the 15th of May to the 30th of June.

This discount only applies on transportation services and not on on board ammenities.

“MIDYEAR10” Discount is only available for online reservations through https://blackluxuryservice.com.mx website, it doesn’t apply to www.stpcaribe.com or through our instagram, facebook, or whatsapp, sales departments.

Arrivals

STP Caribe is not responsible for missing information in your reservation sheet, such as allergies, missing baby car seats, toddler seats, booster seats etc. All special requests must be made 48 hours beforehand to the reservation department or sales agent. This policy applies to individuals and groups.

Passengers arriving in different flights must inform their multiple flights to STP Caribe and have the pickup scheduled on the last arriving flight. We are not responsible for late arrivals on flights and will make the service on the established pickup time. For extra waiting time at the airport from the established pickup time it will be considered as a Stop and the payment will be via Cash or Payment Link to STP Caribe (Go to Stops Policy for more information).

Departures

Departures pick up time from your resort/Hotel Pickup of your choice destination is very important, normally Airlines and Airport authorities request that you and your family members be at Airport Terminal at least 2 hours and a half in advance of your departure flight time. Our reservation system will contact you if the pickup is closer to the flight departure. Please consider the driving time from your resort plus the two hours and a half hours that authorities will request. In case of the departure being changed to a specific time and not the recommended one by STP Caribe, it will not assume the responsibility of a lost flight. STP Caribe advises you to take extra time due to the ongoing construction zones and road accidents which can elongate the time of the journey to the airport. STP Caribe will not be liable in departures affected due to unseen conditions, (such as traffic jams, road accidents, weather conditions, amongst others).

For extra waiting time from the established pickup time at the departure site it will be considered as a Stop and the payment will be via Cash or Payment Link to STP Caribe (Go to Stops Policy for more information).

Lost & Found

STP Caribe will not be liable for lost baggage or items left in the vehicle since, baggage is never removed from the passenger’s presence, and is stored in the passenger compartment in which the passenger is riding. A passenger’s baggage remains, at all times, the responsibility of the passenger. Please check to see that you have all of your belongings before your service and after you get off your vehicle. STP Caribe is not responsible for the handling of the luggage to the hotel “Bellboys” in case they lost said luggage or item, the passenger must take responsibility for the handling of their luggage.

If you just got off your STP Caribe Vehicle, and you believe that you left something on board. STP Caribe will return your items at an additional cost if the vehicle has the items or luggage on it and has already left the premises. Call STP Caribe office by dialing 01 800 640 7505. We will attempt to intercept your van and try to find your missing articles. If you believe that you left something on an STP Caribe Vehicle and a day or more has passed by, contact our Customer Service department by email at [email protected]

Please check to see that you have all of your belongings before you get off your van.

Modifications and Cancellations to the original reserve.

Modifications Our Drivers and Airport Staff are not able to help with changes on the reservation please contact our office by replying back to your confirmation email , through our email [email protected] , through our EEUU Phone number:01-800-640-7505 , through our Whatsapp Line +52 998-227-2000. However Changes and modifications must be made and informed 24 HRS Prior to the Pickup Departure or Arrival flight time.

STOPS POLICY

STP Caribe grants you a one time 5 minute stop on the road for the following necessities: Bathroom, Money Withdrawal, or Pharmacy. Any extra Stop must be paid in advance or informed to the driver. Paid Stops have a 50 minute time limit and must be made to STP Caribe via Cash or a Payment Link sent through our reservation department

Stops have a time limit upon high volume traffic, Multiple stops can be denied if they are not informed 24 hours beforehand.

Broken Items on Board

STP Caribe vehicles and limousines include important crystalware in their units for the exclusive use of our passengers on board.

If the passenger breaks an on board amenity, he will have to pay the full price of it to STP Caribe via Cash or a Payment Link sent through our reservation department.

Cancellation Policy:

The Reservations that are Canceled within 24 hours before the Arrival or Departure of their service are viable for a full refund.

The Reservations that are canceled in less than 24hrs are non-refundable.

Modifications Made to the reservation in less than 24 hours are non refundable due to high volume traffic reservation unless our reservations department says otherwise through Email.

Cancellations from STP Caribe can be made in case of emergency weather situations.

Ferry Service and On island Taxi not included in Cozumel island, Isla Mujeres Island, Holbox Island:

For ferry and on island taxi service please contact our Reservations department for a quotation, only available for Holbox Island and Isla Mujeres Island.

Support Contact 24/7:

Office Phone:

1-713-510-0459

+52 998-227-2000

Mail:

[email protected]

Office Phone:

+52 (998) 883-9853

+53 (998) 892-0856

Mail:

[email protected]